Terms of Service

1. Acceptance of Terms

Welcome to safoundationbd. By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and safoundationbd.

If you do not agree with any part of these terms, you must not use our services. We reserve the right to modify these terms at any time, and your continued use of our services following any changes indicates your acceptance of the new terms.

2. Service Description

safoundationbd operates as a comprehensive travel agency providing the following services:

• Flight Bookings:We facilitate reservations for domestic and international flights through our partner airlines and booking systems
• Hotel Reservations:Access to a wide network of accommodation options ranging from budget-friendly to luxury establishments
• Guided Tours:Curated tour packages with professional guides for various destinations worldwide
• Vacation Packages:Comprehensive travel packages including flights, accommodation, and activities
• Travel Planning:Personalized trip planning services tailored to your preferences and budget
• Travel Insurance:Optional travel insurance coverage through our partner providers
• Visa Assistance:Guidance and support for visa application processes
• Ground Transportation:Car rentals, airport transfers, and local transportation arrangements

We act as an intermediary between you and various travel service providers. While we strive to ensure accuracy and quality, the actual services are provided by third-party suppliers.

3. Booking and Reservations

3.1 Booking Process

When you make a booking through safoundationbd, you enter into a contract with the relevant service provider. Our role is to facilitate this transaction and provide customer support throughout your journey.

Steps in the Booking Process:

1. Search and select your desired travel services on our platform
2. Review all details including dates, prices, and terms specific to your selection
3. Provide accurate personal information and travel details
4. Complete payment through our secure payment gateway
5. Receive booking confirmation via email within 24 hours
6. Access your booking details through your account dashboard

3.2 Booking Confirmation

Upon successful booking, you will receive a confirmation email containing:

• Booking reference number
• Complete itinerary details
• Payment receipt and invoice
• Contact information for service providers
• Important travel information and requirements
• Cancellation and modification policies

3.3 Accuracy of Information

You are responsible for ensuring that all information provided during the booking process is accurate and complete. This includes:

• Full legal names as they appear on travel documents
• Valid passport numbers and expiration dates
• Correct contact information including email and phone numbers
• Accurate travel dates and times
• Special requirements or requests

4. Pricing and Payment

4.1 Pricing Policy

All prices displayed on our website are subject to availability and may change without notice until booking is confirmed and payment is received. Prices include:

• Base service costs from providers
• Our service fees and commissions
• Applicable taxes and government fees
• Payment processing charges where applicable

Prices do not include optional extras, travel insurance, visa fees, or personal expenses unless explicitly stated in the package description.

4.2 Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Bank transfers
• Digital payment platforms
• Installment plans for qualifying bookings

4.3 Payment Terms

Payment terms vary depending on the type of booking:

• Immediate Payment:Most bookings require full payment at the time of reservation
• Deposit Payment:Some packages allow a deposit payment with the balance due before travel
• Installment Plans:Available for bookings exceeding a certain amount, subject to approval

4.4 Currency and Exchange Rates

Prices are displayed in multiple currencies for your convenience. The final charge will be processed in the currency selected at checkout. Exchange rates are updated regularly but may fluctuate between browsing and booking completion.

5. Cancellation and Refund Policy

5.1 Cancellation by Customer

Cancellation policies vary depending on the service provider and type of booking. General guidelines include:

Flight Cancellations:

• Cancellations more than 30 days before departure: 75% refund minus service fees
• Cancellations 15-30 days before departure: 50% refund minus service fees
• Cancellations 7-14 days before departure: 25% refund minus service fees
• Cancellations less than 7 days before departure: No refund

Hotel Cancellations:

• Cancellations more than 14 days before check-in: Full refund minus service fees
• Cancellations 7-14 days before check-in: 50% refund minus service fees
• Cancellations less than 7 days before check-in: No refund

Tour Package Cancellations:

• Cancellations more than 45 days before departure: 80% refund minus service fees
• Cancellations 30-45 days before departure: 60% refund minus service fees
• Cancellations 15-30 days before departure: 40% refund minus service fees
• Cancellations less than 15 days before departure: No refund

5.2 Cancellation by safoundationbd

We reserve the right to cancel bookings in the following circumstances:

• Service provider cancels or discontinues the service
• Force majeure events make travel impossible or unsafe
• Insufficient participants for group tours
• Fraudulent or suspicious booking activity
• Violation of these terms of service

In case of cancellation by safoundationbd, you will receive a full refund of all amounts paid, or the option to rebook alternative services of equal or greater value.

5.3 Refund Processing

Approved refunds will be processed within 14-21 business days from the date of cancellation approval. Refunds will be issued to the original payment method used for booking. Please note that your bank or credit card company may take additional time to process the refund to your account.

6. Modifications and Changes

6.1 Customer-Initiated Changes

You may request changes to your booking subject to availability and the following conditions:

• Changes must be requested at least 7 days before departure
• A modification fee of $50-$150 per booking applies
• Any difference in price between original and new booking must be paid
• Name changes may incur additional fees from service providers
• Date changes are subject to availability and seasonal pricing

6.2 Service Provider Changes

Service providers may occasionally need to make changes to your booking. We will notify you immediately of any significant changes including:

• Flight time changes exceeding 2 hours
• Hotel or accommodation changes
• Tour itinerary modifications
• Service upgrades or downgrades

In case of significant changes that negatively impact your travel plans, you may be entitled to a full refund or alternative arrangements at no additional cost.

7. Travel Documents and Requirements

7.1 Passport and Visa Requirements

It is your responsibility to ensure you have valid travel documents:

• Valid passport with at least 6 months validity beyond your return date
• Appropriate visas for all destinations in your itinerary
• Any required health certificates or vaccination records
• Travel authorization documents (ESTA, eTA, etc.) where applicable

While we provide general guidance on visa requirements, you are responsible for obtaining all necessary documentation. We recommend checking with the relevant embassies or consulates for the most current requirements.

7.2 Health and Safety Requirements

Travelers must comply with all health and safety requirements including:

• Required vaccinations for specific destinations
• COVID-19 testing and vaccination requirements
• Health declaration forms
• Travel insurance with medical coverage
• Quarantine requirements where applicable

8. Liability and Responsibilities

8.1 Our Liability

safoundationbd acts as an intermediary between customers and service providers. Our liability is limited to:

• Accurate representation of services offered by providers
• Secure processing of your booking and payment
• Reasonable customer support and assistance
• Facilitating communication with service providers

We are not liable for:

• Acts or omissions of third-party service providers
• Delays, cancellations, or changes made by airlines, hotels, or tour operators
• Personal injury, illness, or death during travel
• Loss or damage to personal property
• Force majeure events including natural disasters, political unrest, or pandemics
• Failure to obtain necessary travel documents

8.2 Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate and complete information
• Arriving at departure points with adequate time
• Complying with all laws and regulations of visited countries
• Maintaining appropriate travel insurance
• Safeguarding your personal belongings
• Respecting local customs and cultures
• Following instructions from tour guides and service providers

8.3 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from your use of our services shall not exceed the total amount paid for the specific booking in question.

9. Force Majeure

Neither safoundationbd nor our service providers shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, volcanic eruptions)
• Pandemics and health emergencies
• War, terrorism, or civil unrest
• Government actions, travel restrictions, or border closures
• Strikes or labor disputes
• Technical failures or cyber attacks
• Severe weather conditions

In such events, we will make reasonable efforts to provide alternative arrangements or refunds where possible, but we cannot guarantee compensation for losses incurred.

10. Privacy and Data Protection

Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to:

• Collection of personal information necessary for booking and travel
• Sharing of information with service providers to fulfill your booking
• Use of information for customer service and communication
• Storage of booking history and preferences
• Marketing communications (with option to opt-out)

For detailed information about how we handle your data, please review ourPrivacy Policy.

11. Intellectual Property

All content on the safoundationbd website, including text, graphics, logos, images, and software, is the property of safoundationbd or our content suppliers and is protected by copyright and intellectual property laws.

You may not:

• Reproduce, distribute, or modify any content without written permission
• Use our trademarks or branding without authorization
• Create derivative works based on our content
• Use automated systems to scrape or collect data from our website
• Frame or mirror any part of our website

12. User Conduct

When using our services, you agree to:

• Provide truthful and accurate information
• Use the website for lawful purposes only
• Not engage in fraudulent activities
• Not attempt to gain unauthorized access to our systems
• Not transmit viruses or malicious code
• Not harass or abuse our staff or other customers
• Not post offensive or inappropriate content in reviews or communications

We reserve the right to suspend or terminate accounts that violate these conduct standards.

13. Dispute Resolution

13.1 Customer Service

If you have any concerns or complaints about our services, please contact our customer service team first. We are committed to resolving issues promptly and fairly.

13.2 Mediation

If a dispute cannot be resolved through customer service, both parties agree to attempt resolution through mediation before pursuing legal action.

13.3 Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction where safoundationbd is registered, without regard to conflict of law provisions.

13.4 Jurisdiction

Any legal proceedings arising from these terms or your use of our services shall be brought exclusively in the courts of our registered jurisdiction.

14. Amendments to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. We will notify registered users of significant changes via email.

Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We recommend reviewing these terms periodically to stay informed of any updates.

15. Severability

If any provision of these terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any specific terms provided at the time of booking, constitute the entire agreement between you and safoundationbd regarding your use of our services.

These terms supersede any prior agreements, communications, or understandings, whether written or oral, relating to the subject matter herein.

17. Contact Information

For questions, concerns, or assistance regarding these Terms of Service or our services, please contact us:

For urgent matters during travel, please use our 24/7 emergency hotline: +880 1800-123456